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  Master Trainers
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Bernice is an Associate Trainer of ESQUARE. She has held responsibilities in training and development function in Multi-national company, Government-linked company, Statutory board, etc.

She embarked on training when she was responsible for the implementing of Customer Satisfaction Training Program in a Multi-national company where she conducted customer service training in Singapore, Hongkong, Shanghai, Beijing and Guangzhou offices, to equip all levels of personnel with the same customer-focused methodology.

Over the years, she has conducted training programmes in the areas of: -

  • Career Development
  • Customer Service
  • Telephone Techniques
  • Performance Management
  • Coaching
  • Mentoring and Performance Counselling Presentation Skills
  • Good 5S Housekeeping
  • Good Manufacturing Practices
  • ISO/QS 9000
  • Specification Writing
  • QC Techniques
  • Financial Literary

She was certified and highly recommended by a US training and consulting company – Effective Training Solutions, for “100% Proficiency Training (Learning How to Learn)” – a program, which was aimed at inculcating good learning habits in all learners when picking up any skills or knowledge that are essential prior to performing their job duties independently.  The learning methodology was especially useful and effective for manufacturing environments when zero defect is of utmost importance

She is also a certified trainer to conduct “Career Development Workshop”, using Career Guru, Paul Stevens’ career model.

Bernice has an honours degree in Economics and Management, a Graduate Diploma in Personnel Management and a Diploma in Human Resource Development.

She has often been commended as a committed and creative trainer who displays her passion in her work through enriching her training with innovative learning activities. She also likes to introduce magic in her training to bring up new concepts so as to help reinforce learning. She is eager in helping the learners to acquire new skills but at the same time she is flexible and attentive towards each learner’s needs and expectation.

Besides training, Bernice also conducts balloon sculpturing and craft workshop to both adults and children during her free time.  She has many hobbies and interests, including swimming, snorkelling, batik painting, fusing glass, music and Japanese language.