Jeffrey Loh is an Associate Trainer of ESQUARE. He has more than 32 years of experience in the Service Industry with one of the most prestigious airline in the world.
In that capacity, Jeffrey has the following experience under his belt:
- Facilitated Cabin Crew Training Programs
- Conducted Customer Service Excellence Workshop
- Experience in strategic planning,problem-solving, trouble-shooting and staff management
- Planned and coordinated inflight service procedures
- Conducted service audits on the crew's performances
- Managed customers' complaints
His rich work and training experience includes the following:-
Associate Trainer Consultant, Little Red Dot Academy Singapore
2008-Current
- Conducted Cabin Crew training sessions at Eduworld Training Institution in Ho Chi Minh City
Target audience: Potential Flight Attendants
Associate Customer Service Consultant, Stamford Tyres Singapore
July2007-December2007
- Assisted in the designing and development of Customer Service Skills Upgrading Program.
- Conducted in-house training sessions
Target audience: Workshop and Retail Service staff.
Managing Partner,Food Synergy Pte Ltd Singapore
2001-2004
- Planned and managed the operation of all F/B outlets in Hotel Elizabeth
- Supervised and guided the staff in uplifting the service quality and standards
- Provided on going training and development to all staff members
Inflight Supervisor, Singapore Airlines
1968-2001
- Coordinated and supervised all inflight services programs
- Handled passengers' problems,complaints and requests
- Inculcated high standards of service behaviours and attitudes in cabin crew
- Conducted inflight service audits and accessed crew performances.
- Oversaw crew welfare during flight and outstations layovers
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